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Help Centre

If i forget my password? 如果忘记密码怎么办?

You can get your password by clicking ‘Forgot Password’ in the member login page. Key in required information (info. should be the same as you registered) and you will get new password from your email.


How are bonuses paid out? 奖金是如何发放的?

Bonuses are paid on 15th of the consequence month and it is directly transfer to your bank account. (Only Member Account) 奖金会在下个月的15号发放,直接汇款进您的银行户口。(仅限会员户口)

How to track order status? 如何查询订单状态?

You may log in your member account, click on e-Sales> Reports> Delivery Order Listing. In the DO, you will find out the tracking number and you may check through our courier service (GDex) tracking service. (GDex) tracking service

您可以登入会员区,点击e-销售> 报表>送货单列表。在这列表里,您可以看到追踪编号,然后可以通过我们的快递服务(GDex)查询货物到达的地点。(GDex)查询

What are the delivery charges? 运费是多少?

For order that less than RM600 in one transaction, a delivery charges of RM15 for west Malaysia and RM20 for east Malaysia. FOC for transaction over RM600. (1 invoice only entitled to 1 delivery) 如果在一张订单少于RM600,西马的运费为RM15,东马的运费为RM20。如果超过RM600就免邮费。(一张单只限于一次邮寄)

Can foreigner join member? 外国人可以注册会员吗?

There is no restriction but the information of bank account details and delivery address is from Malaysia. 没有限制,但是银行户口和邮寄地址的资料必须是马来西亚的。

How long time did the delivery takes? 邮寄需要多长时间呢?

Usually takes 3 to 5 working days for west Malaysia and 5 to 7 working days for east Malaysia.


Delivery to overseas available? 有寄去外国的服务吗?

No, we only do delivery within Malaysia.


What is the benefit of joining member? 加入会员有什么好处?

First, you will get rebate on second purchase onward, cash of rebate will bank in to membership bank account on the following month. Second, you can sell product to earning bonuses.


How to check when is my membership end? 怎样查看会员户口的活跃期到几时?

You may log in your member account, click on e-Sales> Reports> Sales Statement. You can check your latest purchase date in this section, 180 days from the purchase date (around 6 months).

您可以登入会员后,点击e-销售> 报表> 销售报表。您可以查看购买产品的最新日子,从那天算起180天(大概6个月)。

How to keep my membership active? 怎样保持户口活跃?

All you have to do is REPURCHASE any product within 180 days. 180 days start counted on purchasing day.


How do I use e-wallet (for member only)? 要怎么用e-钱包(只限会员)?

You may log in your member account (website version only), click on Payment> E-wallet> E-Wallet Top Up. Follow the step by step to complete the E-wallet top up. ~Steps~ Bank in the required amount and save the related bank in slip. Fill in all required area (*) Upload the slip which includes details such as Reference no., Amount, Beneficiary Account. *Bank in slip should be in JPG, JPEG & PNG file type only. Top up Request Approval Schedule: 10am-5.30pm of every working day *Processing time may differ due to massive workload or any other unforseen circumstances. 您可以登入会员区(只限网站版本),点击货币> E-钱包> E-钱包增值。然后跟着步骤完成充值。 ~步骤~ 汇款所需金额到公司银行户口,并保存相关银行的单据。 填写所有必填区域(*)
*单据需要是JPG,JPEG和PNG文件类型。 充值申请批准时间表:每个工作日上午10am至下午5.30pm

How to join member? 怎样才能成为会员?

You can join member once you purchase any product package. Membership is FOC.


Acceptable payment methods 付款方式

Credit card-you may pay you order via credit visa or master card,not availble Debit Card.

您可以通过信用卡或万事达卡付款, 转帐卡不能使用。

Delivery Schedule 出货时间表

Cut-off Time: Before 12pm (Malaysia Time Zone) Before Cut-off Time: Same Day Delivery (Eg: Order on Friday, deliver on Friday) After Cut-off Time: Next day delivery (Order on Friday, deliver on next working day) 截止时间:中午12点之前(马来西亚时区)