If i forget my password? 如果忘记密码怎么办？
You can get your password by clicking ‘Forgot Password’ in the member login page. Key in required information (info. should be the same as you registered) and you will get new password from your email.
How are bonuses paid out? 奖金是如何发放的？
Bonuses are paid on 15th of the consequence month and it is directly transfer to your bank account. (Only Member Account)
How to track order status? 如何查询订单状态？
You may log in your member account, click on e-Sales> Reports> Delivery Order Listing. In the DO, you will find out the tracking number and you may check through our courier service (GDex) tracking service. (GDex) tracking service
What are the delivery charges? 运费是多少？
For order that less than RM600 in one transaction, a delivery charges of RM15 for west Malaysia and RM20 for east Malaysia. FOC for transaction over RM600. (1 invoice only entitled to 1 delivery)
Can foreigner join member? 外国人可以注册会员吗？
There is no restriction but the information of bank account details and delivery address is from Malaysia.
How long time did the delivery takes? 邮寄需要多长时间呢？
Usually takes 3 to 5 working days for west Malaysia and 5 to 7 working days for east Malaysia.
Delivery to overseas available? 有寄去外国的服务吗？
No, we only do delivery within Malaysia.
What is the benefit of joining member? 加入会员有什么好处？
First, you will get rebate on second purchase onward, cash of rebate will bank in to membership bank account on the following month. Second, you can sell product to earning bonuses.
How to check when is my membership end? 怎样查看会员户口的活跃期到几时？
You may log in your member account, click on e-Sales> Reports> Sales Statement. You can check your latest purchase date in this section, 180 days from the purchase date (around 6 months).
您可以登入会员后，点击e-销售> 报表> 销售报表。您可以查看购买产品的最新日子，从那天算起180天（大概6个月）。
How to keep my membership active? 怎样保持户口活跃？
All you have to do is REPURCHASE any product within 180 days. 180 days start counted on purchasing day.
How do I use e-wallet (for member only)? 要怎么用e-钱包（只限会员）？
You may log in your member account (website version only), click on Payment> E-wallet> E-Wallet Top Up. Follow the step by step to complete the E-wallet top up.
How to join member? 怎样才能成为会员？
You can join member once you purchase any product package. Membership is FOC.
Acceptable payment methods 付款方式
Credit card-you may pay you order via credit visa or master card，not availble Debit Card.
Delivery Schedule 出货时间表
Cut-off Time: Before 12pm (Malaysia Time Zone)